Returns Policy

Here’s your clean, fully updated Return & Refund Policy for ELZARA (same structure, but corrected + premium + consistent email) 👇

Return & Refund Policy — ELZARA

At ELZARA, we are committed to providing a smooth and hassle-free return experience. To ensure customer satisfaction, we offer store credit for eligible returns along with prepaid return labels in specific cases.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To qualify for a full return and store credit, your item must meet the following conditions:

  • Product Condition: Item must be in original condition (unused, unwashed, undamaged) with tags and packaging intact

  • Deadline: Return request must be made within 30 days of receiving your order

  • Proof of Purchase: Order number or receipt is required

  • Photos & Reason: Clear photos and reason for return must be provided

  • Hygiene Items: Underwear, beauty products, and cosmetics are non-returnable

Return Conditions

Contact First

You must contact us before sending any return.

📧 elzarainfo@gmail.com

⚠️ Important:
Our business address is not a return address. Returns sent without approval will not be accepted.

Store Credit Policy

  • Approved returns are issued as store credit

  • Store credit equals the value of the returned item

  • Can be used on any future ELZARA purchase

Prepaid Return Labels

We provide prepaid return labels only for:

  • Defective items

  • Damaged products

  • Incorrect orders

  • Approved returns (in specific cases)

The return label will be emailed to you after approval.

Return Shipping Costs

  • If not covered by a prepaid label, return shipping is the customer’s responsibility

Tracking Requirement

All returns must include a Track & Trace number.

Without tracking:

  • Returns cannot be verified

  • Store credit will not be issued

Unauthorized Returns

Returns sent without prior approval:

  • Will not be accepted

  • Will not qualify for store credit or refunds

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

📧 Contact us immediately with clear photos at elzarainfo@gmail.com

Resolution Options:

  • Free replacement (default option)

  • OR store credit (if preferred)

If the item is defective again:

  • You may choose store credit or request a return

Size Issues

If you receive the wrong size:

  • Contact us for assistance

  • Exchanges may be offered depending on availability

Processing of Returns

Once your return is received and inspected:

  • Store credit will be issued within 3–5 business days

If not received within 10 business days, contact us at:
📧 elzarainfo@gmail.com

Manufacturing & Shipping Notice

ELZARA works with trusted global suppliers, including manufacturers in Asia, allowing us to provide:

  • Competitive pricing

  • Trend-focused styles

  • Consistent quality

Why Store Credit?

We offer store credit instead of monetary refunds to:

  • Keep prices affordable

  • Maintain product quality

  • Ensure faster processing

Prepaid Return Labels — Important Information

Eligibility

Available for:

  • Damaged or defective items

  • Incorrect deliveries

  • Approved returns

How to Request

Email us at:
📧 elzarainfo@gmail.com

Once approved:

  • Your prepaid return label will be sent via email

Tracking Included

All prepaid labels include tracking for easy return monitoring.

Need Help?

We’re here to help.

📧 elzarainfo@gmail.com
⏱ Response Time: Within 24 hours