Shipping Policy

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Shipping Policy — ELZARA

At ELZARA, we’re committed to giving you a smooth and reliable shopping experience — from checkout to delivery.

Delivery Times

We work with carefully selected global suppliers and ship directly from our partner warehouses to offer you the best balance of quality and pricing.

Estimated Delivery Time

  • Standard Delivery: 7–14 business days

  • Possible Delays: 20–25 business days (during high demand or logistics transitions)

We always aim to deliver your order as quickly and safely as possible.

Why Shipping Takes This Time

By shipping directly from our suppliers, we reduce costs on:

  • Warehousing

  • Packaging

  • Transportation

This allows us to offer high-quality products at fair and competitive prices.

Shipping Costs

  • Standard Shipping: $9.95

  • 🎉 Free Shipping Promotion: Currently active on all orders

Note:
Return shipping costs are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a Track & Trace number via email.

  • Tracking may take 2–3 days to update

  • You can monitor your delivery anytime using the tracking link

Delivery Issues

While rare, here’s how we handle common situations:

Damaged or Defective Product

If your item arrives damaged:

  • Contact us immediately with photos

  • We will send a replacement free of charge

Lost Package

If your order is lost in transit:

  • We will reship your order at no extra cost

Failed or Refused Delivery

If delivery fails or is refused:

  • The package may be held at your local post office

  • You will be notified via email

Important:

  • You have 7 days to collect your package

  • If uncollected, it may be returned to the supplier

If this happens:

  • We will resend your order once

  • If delivery fails again, we may deduct $20 from any eligible refund or credit

Order Cancellation

Orders are processed immediately after being placed.

Because of this:

  • Orders cannot be canceled once confirmed

However:

  • You may return your order within 30 days after delivery

  • Eligible returns will receive store credit

Customs & Import Fees

As we ship internationally, customs checks may occur.

  • In most cases (99%), no extra charges apply

  • If fees are charged, please contact us — we’ll assist you

Product Sourcing

ELZARA partners with trusted global manufacturers to bring you:

  • High-quality products

  • Trend-forward styles

  • Competitive pricing

All items go through quality checks before shipping.

Need Help?

Check our FAQ page for quick answers.

For further assistance:

📧 elzarainfo@gmail.com
⏱ Response Time: Within 24 hours (7 days a week)